Accessibility

At Northwest Stadium we want to make every guest feel welcome. If you or someone you are with has questions about accommodations for fans in need of accessibility assistance, you may reach us at tickets@northweststadium.com or by visiting any of our Guest Services booths, located across from Sections 104, 124, 304, 324, 404, and 431 inside the stadium at Gate A and Bank of America Gate (Gate E), on the day of the event. 

Please note that accessible seating and parking is limited, so please arrive early to ensure availability. 

For further information regarding accessibility, please click here. 

All children under the age of 3 may attend an event at Northwest Stadium free of charge with a lap pass in lieu of an issued ticket. Lap passes are available at any Guest Services Booth. The child must be present to receive a pass. Children ages three (3) and over must have an admission ticket. This policy is subject to change. 

Alcohol is sold only to guests 21 years or older. Proper photo identification is required. There is a two (2) drink maximum per purchase, per person. On the Lower and Upper Concourses. Sales may be discontinued earlier at the discretion of management and for other events. 

The stadium provides complimentary automobile assistance for lockouts, jump starts and flat tires.  For assistance, text "SAFE" to 703-266-6263 for assistance or call our stadium hotline at 301-276-6100. 

The Branson Lounge & Gallery is located on the Club Level between Sections 306-308. Sponsored by 50 Cent's Sire Spirits, the Branson Lounge & Gallery features a rotating art exhibit showcasing D.C.'s most renowned artists and cultural curators, housed in a completely redesigned lounge space, giving fans a luxurious, modern, and uniquely D.C. sports experience. Club, Dream Seat, Loge, Suite, and Owner's Club ticket holders can enjoy bar and table service with a great selection of specialty cocktails featuring Branson Cognac at the 130-foot full bar. The Branson Lounge & Gallery will be open two hours prior to kickoff and up to two hours after the event. 

Featured art can be purchased at Bransonloungeandgallery.com, with 10% of the proceeds benefiting the Washington Commanders Charitable Foundation. 

Still cameras and digital cameras are permitted at sporting events, as long as they do not interfere with a fan's event experience. Guests may not reproduce any shots for any commercial use without the written permission of the Washington Commanders. For concerts, please refer to a concert's page, for event specific restrictions. Selfie Sticks, tripods, camera stands and cameras with interchangeable lenses 5" or larger are prohibited. 

Guests with children can visit any Guest Services Booth to receive a wristband for their child. In case a child gets separated from their family, the wrist band will include family or guardian contact information and seat information so that a Northwest Stadium team member can help reunite the child quickly with their family or guardian. Guest Services Booths are located on every level. 

(Sections 103, 123, 303, 324, 403, and 429). 

Fans will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into Northwest Stadium: 

• Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." 
• Small clutch bags are permissible, if they are approximately 4.5" x 6.5", with or without a handle or strap can be taken into the stadium with one of the clear plastic bags. 
• One-gallon clear plastic freezer bag (Ziploc bag or similar). 

An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose. 

Prohibited items include, but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, non-approved seat cushions*, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size. 

*Non-approved seat cushions include large traditional seat cushions that have pockets, zippers, compartments, or covers. 

 

Club Level ("Joe Gibbs Club Level") 

The Joe Gibbs Club Level concourse is enclosed with furnished lounges, big screen televisions, food courts, and Branson Lounge & Gallery (Sections 306-308). Guests with a ticket for the Club Level, Dream Seats, Loge, Suites, Executive Suites, or Owner's Club may enjoy the Club Level amenities at any time during the event. For more information, contact the Membership Sales and Service department via call or text at 301-276-6050 or via email at  tickets@northweststadium.com 

It's everyone's responsibility to ensure each fan's experience is great. We're looking for you to pledge your support to make events safe and enjoyable for everyone. Respect all fans by following these simple rules: 

• Any conduct that results in damage to the stadium or other personal property is prohibited 
• Foul or offensive language is discouraged 
• No fighting or engaging in unruly behavior 
• Don't throw anything 
• If you drink, drink responsibly 
• Don't engage in any conduct that is harassing, demeaning, derogatory, or hostile 
• Always follow stadium rules and instructions from stadium staff 

Our stadium staff is here to help. We will promptly intervene when someone isn't being respectful or is breaking the rules. Irresponsible fans violating these rules or possessing prohibited items may be ejected and denied entry into the stadium for future events in our sole discretion. 

If a fan violates the fan code of conduct, including, without limitation through failure to identify to stadium staff, the fan is subject to penalty, including being banned from the stadium. The ticket holder of record also may be subject to disciplinary measures including ticket suspension or cancellation. 

See something? Say something! 

Text "SAFE" to 703-266-6263 for assistance or call our stadium hotline at 301-276-6100. Standard Message rates apply. 

Be responsible and respect everyone's right to enjoy the event!  

Gluten Free Dining Options 

The following gluten free entrées are available: Pupusas (main concourse section 124); Tacos with Corn Tortillas (main concourse section 134); Vegan Hot Dog with Gluten Free Bun (main concourse sections 107, 129; club level section 340; upper concourse section 435) 

Vegetarian/Vegan Dining Options 

The following vegetarian and vegan entrées are available: Vegan Hot Dog with Gluten Free Bun (main concourse sections 107, 129; club level section 340; upper concourse section 435); Veggie Sub (main concourse section 138); Veggie Wrap (club concourse sections 314, 336; Washington Gold Lounge exclusives) 

The Dream Seats are located on the field and are accessed via the 100 Level portals. The Dream Seats are Sections 1-42 and correspond with those sections on the 100 Level (i.e. Section 2 on the Dream Seats corresponds with Section 102). Guests with Dream Seats can also access the Club Level. For more information, contact the Membership Sales and Service department via call or text at 301-276-6050 or via email at tickets@northweststadium.com. Dream seat club level access and food and beverage only available during Washington Commanders home games. 

Elevators are located at Gate A and the Bank of America Gate (Gate E) for the convenience of Loge, Suite, and disabled guests with accessibility needs. Guests that have accessibility needs are able to take the elevators with one companion.

The Club Level escalators, located at Section 101 and Section 122, are available to Guests with a Club, Loge, Suite or Owner's Club ticket. An escalator which accesses the Upper Concourse is located to the left of entrance Gate A. The Upper Concourse escalator drops Guests off at Section 412. 

Your safety is our number one priority. In the event of an emergency, please follow our Stadium Evacuation Guide to find your nearest exit.

The following restrictions apply with regard to expressive activities and assembly. Subject to applicable law, members of the public who so desire will be permitted to parade with placards and signs, distribute literature, or engage strangers who wish to be so engaged, provided that such activities occur solely in a designated area of the "Red Zone" parking lot and subject to each of the following conditions: 

• Such expressive activity is not permitted inside areas under the control of Northwest Stadium staff or its agents that require a ticket for entrance, other than in a designated area of the "Red Zone" parking area. 
• Expressive activity may not disrupt the free flow of automotive traffic or pedestrian traffic (including access to box offices, all areas that require a ticket for entrance, and office and retail areas) or otherwise cause a public safety concern. 
• Commercial activities, including but not limited to vending and the sale of goods or distribution of goods free of charge, are not permitted without advance consent from the Washington Commanders. 

Family restrooms with baby-changing stations are located at the elevator towers at Gate A and the Bank of America Gate (Gate E) on all levels.

First Aid stations are located at the elevator towers at Sections 103 and 125 on the Main Concourse, on the Club Level at Sections 303 and 324, and the Upper Concourse at Sections 403 and 430.

Gate opening times will vary and will be posted on the event's page.

Guest Services Booths are located across from Sections 104, 124, 304, 324, 404, and 431. The Guest Services staff will assist in making your visit more enjoyable by providing information regarding the stadium and its services.

Levy Restaurants provides all food and beverage services at the stadium. To contact their concessions department which services the Lower and Upper Concourses, Dream Seats, and Club Level, call 301-276-6090. To contact their catering department which services the Loge, Executive Suites, and Owner's Club call 301-276-6848.

Located above the west end zone on the Upper Suite Level, the Loge provides enclosed seating with private concessions, restrooms, and catering by Levy Restaurants. The Loge seating is located from Loge 318-354. Guests may access the Loge from any ramp or the elevators located at Gate A and the Bank of America Gate (Gate E). For more information, contact the Suites department via email at  suites@northweststadium.com.

If an item is lost at the stadium during an event, please visit the nearest Guest Services Booth (Sections 103, 123, 303, 324, 403, and 429) for assistance. After an event concludes, all Lost & Found items will be moved to the Main Concourse Guest Services Booth located at Section 123 for 1 hour following the conclusion of the event. To inquire about a lost item, please send an email to lost-found@northweststadium.com (you will typically receive a response within 2-3 business days). Reasonable proof of ownership is required to claim any Lost & Found items. Once confirmation is given, guests are able to visit the stadium during regular business hours to retrieve their item. 

Items turned into Lost and Found will be held for 30 days and then will be donated to an appropriate charitable organization or disposed. The stadium is not responsible for any lost, stolen, or damaged items. 

Parents are encouraged to register their children attending an event at any Guest Services Booth, located at Gate A and the Bank of America Gate (Gate E) on all levels. Children will receive a wristband indicating their seat location. Should a child get lost, they may approach the nearest stadium representative, usher or uniformed officer for assistance.

The Main Concourse consists of Main Concourse Sections 101-142 and Sections 201-242 and is a general seating area. Sections numbered in the 100's and 200's can be accessed directly from the Main Concourse.

Official event merchandise is available for purchase at the various places around Northwest Stadium before, during and after the event. The largest merchandise selections will be available at the Washington Commanders Team Store after gates open and a mobile merchandise trailer at select events before gates open, both located at Gate A. 

Smaller merchandise stands will be set up in several locations on all levels of the stadium. 

You can travel to the stadium via public transportation using the Metrorail system. Just take the Blue or Silver Lines to the Morgan Boulevard Metro Station. The Morgan Boulevard Station is located on Garrett Morgan Boulevard and is within 1-mile walking distance to the stadium.

For more information, visit the Washington Metropolitan Area Transit Authority website at www.wmata.com.

The Mother's Room is a dedicated space for nursing mothers to feed or pump. It is located in Suite 128 on Level 4 in the west corner of the stadium. Anyone who would like to use the Mother's Room can pick up a pass at any Guest Services locations; directions to the room are printed on the back.

The Owner's Clubs are located on the second floor of Gate A side of the building. They are enclosed areas which include luxury suites and furnished lounges.

Click Here to get parking and direction information or find out about public transportation to the stadium.

For information regarding Club or Dream Seats, please contact the Membership Sales and Service department via call or text at 301-276-6800 or via email at tickets@northweststadium.com

The Shirley Povich Press Box is located on the second floor at Gate A. The press must use the Press Stairwell to travel between the Field Level and the Press Box, or use the ramp at Gate A across from Section 106 to travel from the Main Concourse to the Press Box. Only individuals with the proper credentials are admitted into the Press Box.

Please be aware that you may not bring the following items into the stadium: 

• Abusive, foul, or vulgar language on clothing 
• Aerosol can 
• Alcohol 
• Animals (except for certified service animals to aid fans with disabilities) 
• Any other items or action deemed dangerous or inappropriate (rope, hammer, nails) 
• Audio and video recorders or accessories (including GoPros, selfie sticks, monopods, and tripods) 
• Bags* (including backpacks, gym bags, duffel bags, briefcases, large purses, diaper bags, packages, and fanny packs that do not meet NFL CLEAR BAG size restriction) 
• Cameras with detachable lenses 5" or greater 
• Containers (including all bottles, jugs, thermoses, cans, coolers, etc.) 
• Footballs (unless deflated) 
• Folding chairs 
• Food or Beverages of any kind 
• LED lights, laser pointers, and lithium battery powered clothing 
• Native American inspired ceremonial headdresses or face paint 
• Noise makers (including but not limited to airhorns, birdie alarms, cowbells, whistles, and instruments) 
• Seat cushions with zippers or pockets 
• Strollers (except for suite ticket) 
• Signs on poles or sticks (size does not exceed 3 feet x 6 feet) 
• Umbrellas 
• Unmanned and remote-controlled aircraft systems 
• Weapons, firearms, illegal drugs, knives and self-defense spray 

We strongly encourage fans to not bring any type of bags, but outlined what bags are permissible. For more information on the Clear Bag Policy, please click here. 

 Fans will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium: 

• Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." 
• One-gallon clear plastic freezer bag (Ziploc bag or similar). 

Small clutch bags, if they are approximately the size of a hand, with or without a handle or strap, can be taken into the stadium with one of the clear plastic bags. 

Guests with special dietary needs (e.g., religious or severe food allergies) can request an exception letter via this form. Requests should be submitted at least 48 hours in advance of the event. If approved a staff member will provide instructions for entry with special dietary foods. 

Leafleting or distribution of any literature is prohibited. 

Understanding and adhering to these policies will help ensure that all fans enter the stadium in a safe and timely manner. If a ticket holder elects not to consent to these searches or is found attempting to enter with a prohibited item the ticket holder may be denied entry into the stadium. 

We appreciate your cooperation with event day security requirements. 

Small portable radios or televisions are permitted provided the volume does not interfere with other guests' enjoyment of the event.

Code compliant public ramps are available at the stadium. These ramps are located adjacent to the Bank of America Gate (Gate E), Gate A, Gate D, and the Pepsi Gate (Gate H). Guests that have accessibility needs are able to take the elevators with one companion.

Once a guest exits the stadium, there is no re-admission except on a full, unused ticket for that day's event.

Rideshare pick-up/drop-off is now located in the Red Zone Lot. Click here for a map of the stadium parking to help you find the location. Exit the Stadium at Gate A and follow directional signage to the Rideshare lot, approximately 5-minute walk from the Stadium. 

Drop Offs 

Enter your destination address as Prince George's County Sports Complex located at 8001 Sheriff Rd, Hyattsville MD 20785. Your driver will be instructed to drop you off at the Ride Share Lot adjacent to the stadium. 

Pick-Ups 

Exit the stadium and follow the signs to the Rideshare Lot at the back side of the Redzone Parking Lot. Fans using Rideshare will only be able to request a pickup at the Ride Share Lot. Fans using a personal pickup (e.g., family or friends) should also use the Rideshare lot as it has a dedicated ingress lane through the Prince George's Sports & Learning Complex (8001 Sheriff Rd, Landover, MD 20785); vehicles will not be able to approach the main parking lots while Fans are exiting the stadium. 

Signs must be handheld, event-related, in good taste, and cannot obstruct another guest's view. They may not contain commercial messages, logos, or political endorsements and may not be hung off affixed stadium structures. Signs on poles or sticks, or constructed of wood or metal material, are also not permitted. Management reserves the right to confiscate signs that are in violation of stadium policy.

Smoking is not permitted in the seating bowls, main concourse, Legends Plaza, portals, tunnels, Gate A Ramp, or restrooms of the stadium. Guests wishing to smoke may do so in designated smoking areas only. Smoking is permitted outside on the ramps beginning on the second level, and on the Upper Concourse on the exterior of the concourse as well as the smoking decks located outside the club level at E Tower.

Stairwells from the Main Concourse to the Upper Suite Level are located at Gate A and the Bank of America Gate (Gate E) next to the Club Level escalators. Club, Dream Seats, Loge, Suite, and Owner's Club ticket holders may access the stairwells.

Stadium suites are located on the floors between the Club Level and Upper Concourse. These Suites are divided into the Lower Suite Level (Suites 101 - 242) and the Upper Suite Level (Suites 301 - 317, 356-388 and 427-442). Access to the suites is from any ramp or the elevators located at Gate A and the Bank of America Gate (Gate E).

The Owner's Club Level is divided into the West side (Suites 1-10) and the East side (Suites 1-24) and is located on the second floor at Gate A, accessed via the elevators or press stairwell.

The Washington Commanders Team Store is located next to the Gate A Suites Entrance / Administrative Lobby on the lower level across from Section 102.

Hours:

• Monday: Closed
• Tuesday: 11:00 AM - 6:00 AM
• Wednesday: 11:00 AM - 6:00 PM
• Thursday: 11:00 AM - 6:00 PM
• Friday: 11:00 AM - 4:00 PM
• Sunday: Closed

The Upper Concourse is a general seating area numbered from Sections 401-454.

Local, state, and federal law enforcement personnel are not permitted to carry firearms in the stadium unless they are on duty at the stadium.

Fans may access free Wi-Fi throughout the stadium. Actual speeds may vary due to the amount of devices connected and physical attributes of the stadium. To access, select network: Northwest Stadium.